Across the UAE
Holiday Home and Vacation Rental Management Software in Dubai
A holiday home operator in Dubai lives by turnover speed. A guest checks out at eleven, another arrives at three, the cleaner needs the keys, the linen has to be counted and the owner wants to know why this month paid less than last. When bookings come from several listing sites, a direct website and repeat guests on WhatsApp, a shared spreadsheet is where double bookings are born. Crafts Software builds and customizes a single operating system for the portfolio, from the calendar to the owner statement.
One calendar for every channel
- Unit and building records: bedrooms, access instructions, parking, Wi-Fi details, house rules and the permit details your authority requires, stored once and reused in every guest message.
- Booking calendar: every reservation in one view, with blocks for maintenance and owner stays. Where a listing platform offers a calendar feed, the system reads and publishes it so a booking on one channel closes the dates on the others.
- Pricing rules: weekday, weekend, season and event rates, minimum stays and last-minute discounts, changed in one place.
- Direct bookings: a page on your own website with a request form or payment link, so repeat guests do not pay a platform commission every time.
Guest journey
Before arrival the guest receives check-in steps and a document request. On the day, the system shows who is arriving, who is leaving and which units are not yet ready. During the stay, common questions about parking, towels or the pool are answered from templates. After checkout the guest receives a review request. Messages go through WhatsApp Business where the guest prefers it, and each thread is attached to the booking so a colleague can continue the conversation.
Cleaning, laundry and maintenance
| Task | How it is handled |
|---|---|
| Turnover cleaning | A job is created automatically at each checkout, assigned to a cleaner with a time window and a photo checklist |
| Linen and consumables | Counts per unit, with reorder alerts for the store |
| Damage and repairs | Photos from the cleaner become a maintenance ticket with cost and owner approval |
| Inspections | Periodic checklists for air conditioning, appliances and safety equipment |
Owners, money and reports
Each owner sees a statement per unit: nightly revenue, platform fees, cleaning, utilities, your management commission and the net payout. Security deposits are tracked separately so they are not mixed with revenue. Tourism dirham and VAT amounts follow the rules your accountant confirms, and are shown as separate lines. Reports show occupancy, average daily rate and revenue per available night by unit, building and channel, so you know which apartments earn their place in the portfolio.
Related reading: property management software for long-term leases, and facilities management for building maintenance.
Frequently asked questions
Can the system stop double bookings between listing sites?
Where the platform provides a calendar feed or an official connection, bookings flow both ways and dates close on the other channels. We confirm the options each platform offers before we promise a specific integration.
Can owners log in to see their own units?
Yes. An owner portal shows only that owner's units, bookings and statements, and every view is limited by role.
Do you handle the government permit process?
The software stores permit numbers, expiry dates and reminders. The application itself is made by you or your adviser with the relevant authority.
Describe your portfolio and we will outline how it would work, or see our services across the UAE.
Last updated November 3, 2026
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