Facilities Management and AMC Software in Dubai

Dubai's towers, malls, villas, hotels and industrial sites depend on maintenance companies that keep air conditioning, plumbing, electrical systems and cleaning running. The work is organised around contracts, often annual maintenance contracts (AMC), with promised response times and checklists. Crafts Software builds and customizes facilities management software for Dubai maintenance and service companies and in-house facilities teams.

The core workflow

Request: a tenant or client reports a fault by phone, WhatsApp, portal or QR code on the equipment.
Triage and assign: the system sets priority by contract and fault type, then assigns a technician by skill, area and availability.
Dispatch and work: the technician sees the job on a phone, records arrival, work done, parts used and photos, and gets a signature.
Close and bill: the job is closed, charged against the contract or invoiced as extra, with VAT shown correctly.
Report: clients see completion and response times.

Contracts and SLAs

AMC contracts with scope, sites, assets, visit schedule, response and resolution targets and renewal dates.
SLA timers that warn before a deadline is missed and escalate to a supervisor.
Penalty or credit calculations if targets are missed, according to the contract.
Recurring invoices for contract fees on schedule, as in our ERP.

Preventive maintenance and assets

Feature	Benefit
Asset register with location, make, model and warranty	Know what you maintain and when warranties end
Scheduled tasks and checklists	Prevent breakdowns, especially for air conditioning in the summer peak
Spare parts and stock	Parts on the van and in the store, reordered automatically
History by asset	Spot equipment that keeps failing and justify replacement

Mobile app for technicians

A phone app shows today's jobs in order, supports offline use in basements and plant rooms, captures photos and signatures, and sends location when permitted by the technician's employment terms. See mobile applications.

Compliance and documents

Track staff licences, vehicle documents, insurance and permits with expiry alerts, and keep inspection and safety records for audits. See document expiry tracking.

Seasonal readiness

Summer is the peak for air conditioning faults in Dubai. Schedule inspections of chillers, ducts and filters in spring, stock common spare parts and set a rule that cooling failures are high priority. The system helps by showing which assets are due for service, which contracts have the tightest response targets and which technicians are free.

Frequently asked questions

Can tenants raise requests on WhatsApp?

Yes. WhatsApp requests can create jobs automatically, with replies and updates sent back to the tenant.

Can we manage several client sites and contracts?

Yes. Each site, contract and asset is tracked separately, with a combined management view.

Does it work for small teams?

Yes. Start with work orders and scheduling and add contracts and assets when ready.

Next step: tell us your contracts and team size.