Across the UAE
FacilityOS UAE: Facility Management ERP with Help Desk, Work Orders, SLA Clocks and Client Portal
A facility management company sells response times. The contract says a technician will arrive within a set time and finish within another, and the client expects proof. When requests arrive by phone, email and WhatsApp, and jobs are tracked on a whiteboard, no one can show that the promise was kept. FacilityOS UAE gives FM companies a single system for every request, job and asset. Crafts Software installs it and configures your clients, contracts and SLA rules.
Facilities and assets
Sites are organised from property to building, floor, zone and space. The asset register records lifecycle, transfers, warranties and criticality. Each asset or location can have a QR label that takes a technician or client straight to the right record.
Help desk to work order
- Requests come from staff or clients and are triaged into work orders with priority, assignment and status.
- Duplicate detection avoids two technicians for one fault.
- A warranty check before work starts avoids paying for something a supplier should cover.
- Technicians see only their assigned jobs.
SLA clocks that stand up to a client review
| Feature | Why it matters |
|---|---|
| Several clocks per job | Response and resolution targets run separately |
| Working calendars and UAE public holidays | Time is counted the way the contract counts it |
| Pause only when waiting on the client | The clock cannot be stopped for internal delays |
| At-risk alerts and escalation | Supervisors act before a target is missed; escalations go out once |
The thinking behind these rules is in SLA clocks for facility management.
Client portal, contracts and finance
Client users report faults, or scan a QR label to show where the problem is, follow each job step by step and rate finished work. They see only their own facilities. Contracts are set by client, with invoices, receipts and VAT, and double-entry accounting underneath. Access is scoped by region, contract, client and property, with FM roles from CEO to technician, approvals, automation, exports and an API for reading work orders and sending in requests.
For related reading, see facilities management and AMC software and cleaning and pest control software.
Frequently asked questions
Can clients log in to see their own jobs?
Yes. The client portal shows only that client's facilities and jobs.
Can we use our own SLA rules?
Yes. Targets, calendars and priorities are set up per contract.
Can other systems send requests in?
The API accepts requests and lets other systems read work orders.
View the product page or tell us about your contracts.
Last updated November 3, 2026
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