FacilityOS UAE — Facility Management ERP with Help Desk, Work Orders, SLA, Assets & Client Portal

FacilityOS UAE gives facility management companies one system for every request, job and asset across the sites they look after — with SLA tracking strict enough to report to clients and auditors.

Facilities and assets. Sites organised from property to building, floor, zone and space, and an asset register with lifecycle, transfers, warranties, criticality and QR labels that take a technician or client straight to the right asset.

Help desk and work orders. Requests logged by staff or clients, triaged into work orders with priority, assignment and status. Duplicate detection and warranty checks before work starts.

SLA. Multiple SLA clocks per job with working calendars and UAE public holidays. Clocks pause only while the job waits on the client. Jobs are flagged at risk before a target is missed, missed targets are marked and escalations are sent once each.

Client portal. Client users report faults or scan a QR label to say where the problem is, follow each job step by step and rate finished work, seeing only their own facilities.

Contracts and finance. Contracts by client, invoices, receipts and VAT, with double-entry accounting underneath.

Control. Full organisation hierarchy, access scoped by region, contract, client and property, FM roles from CEO to technician, approvals, automation, exports, an API for reading work orders and sending in requests, and an audit trail.

We install it on your server, set up your clients, contracts, facilities and SLA rules, and train your help desk and technicians.