Across the UAE
Auto Garage and Workshop Software in the UAE
A busy garage looks organised from the front desk and chaotic from the back: cars waiting for parts, customers asking for updates, a technician unsure what was approved, an insurance job paused for a surveyor. When the knowledge sits in the owner's head, growth stops at one site. Workshop software puts every car, job and part in one place so that anyone on the team can answer "where is my car?" in ten seconds. Crafts Software builds and customizes garage systems for UAE repair shops, detailing centres and fleet workshops.
Vehicle and customer records
- Each vehicle has plate, chassis number, make, model, year, colour, mileage and registration expiry, plus photos from check-in.
- Customers can own several vehicles; fleet and corporate customers have their own accounts and billing terms.
- Full service history by vehicle, so the next advisor sees what was done, what was declined and what was promised.
The job from check-in to handover
- Check-in: condition notes, photos, customer complaints and fuel level, signed on a tablet.
- Estimate: parts and labour with VAT shown, sent to the customer for approval by message. Extra work found during repair needs a fresh approval.
- Job card: assigned to a technician or bay, with a status the front desk can see: waiting, in progress, waiting for parts, quality check, ready.
- Parts: issued from stock against the job, or ordered from a supplier and linked to the job on arrival.
- Quality check and handover: checklist, final invoice, payment and a reminder for the next service.
Parts and stock
| Need | How the system helps |
|---|---|
| Know what is on the shelf | Stock by location with part numbers, barcodes and alternatives |
| Avoid emergency buying | Reorder levels and suggested orders based on usage |
| Track special orders | Parts ordered for a specific job, with expected arrival |
| Margin control | Cost, selling price and margin per part and per job |
| Warranty claims | Supplier warranty and returns tracked against the original job |
Insurance and fleet work
Insurance jobs run on approvals: a surveyor inspects, the insurer approves a scope and amount, and the garage repairs within it. The system holds the claim number, insurer, approved amount, photos and supplementary approvals, then invoices the right party for the right part, such as the customer's excess and the insurer's share. Fleet customers get consolidated monthly invoices and cost per vehicle reports.
Technicians and productivity
- Time on each job, compared with the estimated labour hours.
- Bay and technician utilisation, to see where capacity is lost.
- Commission or bonus calculated on completed, paid jobs.
- Comebacks (repeat visits for the same fault) flagged for review.
Customer communication
Send status updates, estimate approvals and ready-for-collection messages by WhatsApp to customers who agreed to receive them, using approved templates. Service reminders by date or mileage bring repeat business. See WhatsApp business solutions and booking software. For dealerships, read car dealership software.
Frequently asked questions
Can the system handle several branches?
Yes, with branch stock, shared customer and vehicle history and combined reports.
Do customers get a digital approval request?
Yes. The estimate is sent as a link or message and the customer approves from a phone, with the time and approval logged.
Can we use our existing parts list?
Yes. Part numbers, prices and stock are imported from spreadsheets and checked before go-live.
Next step: tell us your bays, branches and how jobs flow today.
Last updated November 3, 2026
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