Across the UAE
Mobile Phone Shop and Repair Centre Software in the UAE
A mobile phone shop sells hundreds of small, valuable items that all look alike until you read the serial number. A repair centre adds a second business on top: someone hands over a damaged phone and expects a quote, a time and a working device. The two sides share customers, parts and cash, but they rarely share a system. Crafts Software builds a combined solution so the counter, the workshop and the accounts see the same facts.
Selling devices with serial control
- IMEI and serial stock: every handset and tablet is received with its IMEI, which follows it through transfer, sale, return and warranty. You can answer "did we sell this unit and when" in seconds.
- Counter sales: barcode scanning, split payments (cash, card, transfer), discounts with permission limits, and VAT-compliant receipts. See our POS software.
- Accessories and fast movers: reorder levels, supplier price comparison and ageing reports that show slow stock before it becomes a loss.
- Trade-ins: record the device, condition, grading and value given, then move it into refurbish or resale stock with its own cost.
Repair job cards
| Step | What happens |
|---|---|
| Intake | Customer details, device, IMEI, reported fault, accessories left, a passcode field handled securely and photos of existing damage |
| Quote | Parts and labour estimate, approved by the customer by message before work starts |
| Repair | Technician assigned, parts issued from stock against the job, time recorded |
| Ready | Customer notified on WhatsApp, with the amount due |
| Collection and warranty | Invoice, repair warranty period and a record of the repair for any repeat visit |
Unclaimed devices are listed by days waiting, so the shop can follow up politely and keep the shelf clear.
Parts, suppliers and several branches
Spare parts are expensive to hold and annoying to run out of. The system shows the cost of each part used per repair, so the margin on a screen replacement is real, not guessed. Supplier invoices and credit limits sit in the purchase workflow, and branch-to-branch transfers carry IMEIs so nothing disappears between shops. Multi-branch owners get one dashboard of sales, repairs and stock by shop, as described in retail chain software.
Frequently asked questions
Can we scan IMEI barcodes at receiving?
Yes. A barcode scanner reads the IMEI from the box label, and the system rejects duplicates.
Can customers track their repair?
Yes. A job number and phone number can show status on a simple page, and status messages can be sent over WhatsApp.
Can we import our current stock list?
Yes. We import from spreadsheets and help reconcile the opening stock so the first count matches.
See ready software or share your shop details and we will suggest a setup.
Last updated November 3, 2026
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