Logistics and Freight Software in the UAE

The UAE is a transit point for goods moving between Asia, Africa and Europe, and logistics companies here juggle many parties on one shipment: shippers, consignees, customs brokers, shipping lines, truckers and warehouses. Information lives in email and spreadsheets, and billing lags behind operations. Crafts Software builds and customizes logistics and freight software that puts every shipment, document and charge in one job file.

For freight forwarders and clearing agents

• Job files for each shipment with reference numbers, parties, routes, containers and status updates.
• Document management for bills of lading, packing lists, invoices, certificates and customs paperwork, stored against the job.
• Charges and costing. Record buying and selling rates per job, see margin, and invoice the customer including 5% VAT where it applies and zero-rating where eligible.
• Customer portal where clients check status and download documents instead of calling.

For trucking, courier and last-mile

• Dispatch and routes with driver assignment and delivery windows.
• Driver app to see jobs, capture photo proof and signatures, and collect cash on delivery.
• Fleet records for vehicle documents, fuel, maintenance and renewals, with expiry alerts.
• COD reconciliation between drivers, customers and your accounts.

For warehouses

Stock by location, receiving, put-away, picking and dispatch, with barcode scanning and customer-wise stock for third-party logistics. See our guide to inventory and warehouse management for UAE trading companies.

Integrations

We connect to courier and carrier APIs, accounting, e-commerce platforms and tracking devices where they offer an interface. See API integration and our logistics software guide. Customs declarations are normally submitted through the official systems used by your broker, so our software organizes the data and documents around that process rather than replacing it.

Measures worth tracking

• Margin per job and per customer.
• Jobs waiting for documents, and for how long.
• Unbilled completed jobs, which are cash you have earned but not collected.
• On-time delivery rate by route and driver.
• Storage days and detention charges by customer.

Frequently asked questions

Can we track vehicles live?

Yes, with a GPS device or a driver app that sends location, and a map view for dispatch.

Can one system serve Dubai, Sharjah and Abu Dhabi branches?

Yes. Branches share one database with permissions by location.

Can we start with a small module?

Yes. Many firms begin with job files and billing, then add fleet and portals.

Want to simplify operations? Describe a typical shipment, and we will show how it would flow.